Faq

You've got a question? We've got the answer! Check out our FAQs below & if you still haven't found your answer you can contact our customer happiness team on [email protected]

Joining the site
How do I register?
How do I pay?
How can I watch the movies?
My account
I forgot my password?
Can I change my personal data like my email address and name?
How do I reactivate my account?
How do I cancel my subscription?
Reading And Submitting Confessions
How do I submit my confession?
Is it better if I send my confession via email?
I’ve already sent my confession but I can’t see it published!
What do I have to do for Erika to pick my confession?
What happens if Erika picks my confession?
Technical issues
Streaming and download is slow?
On which devices can I watch the movies?
Billing
My payment has been rejected - what can I do?
How can I update my payment method?
Will you share my information with third parties?
Cancellation and refund policies?
General questions
I want to be a performer in your films. How do I apply?
I would like to collaborate with your team as a visual artist, illustrator etc. How do I apply?
I would like to work for Erika Lust. How do I apply?
I am a fan of one of your performers. Could you give me their contact?